Keeping your data safe

FacialSense is operated by Yorkshire Technology Solutions Ltd in the United Kingdom. Each clinic owns and controls its own client records; FacialSense holds and protects that data on the clinic's behalf, and only ever uses it to run the service.

Facial photographs are only ever captured with the client's clear consent, taken before every scan. They are stored in private, encrypted storage, never on public links, and are used only to produce the assessment and to compare a client's own scans over time. They are never used to identify anyone elsewhere, never used for advertising, never used to train AI models, and never sold.

• All data is encrypted in transit and at rest.
• Each clinic's records are isolated at the database level, so one clinic can never see another's.
• Sensitive keys stay on secure servers, never in anyone's browser.
• Card payments are handled entirely by Stripe and never touch our systems.
• Client data is stored in the EU (Dublin, Ireland).

• Deleting a client removes their data, images, reports, and any uploaded form copies in one action.
• Deleting an account removes the whole practice's records.
• Order records keep only the amount and date; names and contact details are removed, as bookkeeping requires.
• Deleted data leaves live systems straight away and clears from short-term backups on a rolling schedule.

Intake collects only what the consultation needs: name, contact details, and consent. Assessments are shown as simple bands and clearly labelled AI estimates, not clinical measurements, so nothing claims more precision than it should.

• Every finding carries its own confidence level (High, Moderate, or Low), based on how clearly the photo supports it, shown to the practitioner alongside the finding itself - so a low-confidence observation is never presented with the same weight as a clear one.
• Pigmentation, redness, and similar findings are judged relative to each individual's own skin tone, not a fixed standard, so common, ordinary variation across skin tones is never mistaken for a flaw.
• Scores are always shown as qualitative bands, never precise numbers - a single photograph cannot support that level of precision, and we would rather say less than overstate it.
• A clinic can choose to hold a remote client's results for its own review before the client ever sees them, so a practitioner is always able to check the AI's work first.

Clients can view and delete their own records through their clinic and their portal. Anything that needs our help goes to support@facialsense.appand we'll sort it promptly.

FacialSense provides aesthetic assessment for consultation and documentation. It makes no medical claims, provides no diagnosis, and is not a regulated medical device.