Terms of service

FacialSense is software for aesthetic clinics: guided facial scanning, AI-generated aesthetic assessments, client results portals, a product and service catalogue with client checkout, follow-up reminders, and business reporting. It is not a medical device and provides no medical diagnosis, treatment, or advice. AI outputs are estimates for professional consultation support and must never replace the judgement of a qualified practitioner.

• The platform is for professional use by aesthetic practitioners and their staff. You confirm you are qualified to provide the services you offer through it.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• Account information you provide must be accurate and kept up to date.

New accounts receive a 30-day free trial with the full Professional feature set and a 50-scan monthly allowance. After the trial, access depends on your plan: Standard (the consultation loop, 50 scans/month) or Professional (adds the catalogue, AI-matched recommendations, client checkout, automated follow-up reminders, and business insights, with a 10,000-scan monthly allowance).

Allowances are fair-use infrastructure limits; attempting to circumvent them may result in suspension. Feature composition of the tiers may evolve; material reductions will be notified in advance.

• Subscriptions are billed by Stripe, monthly or yearly, at the prices shown on the plans page at the time of purchase. Prices include VAT where applicable.
• You can cancel any time; access continues to the end of the paid period. Fees already paid are non-refundable except where the law requires otherwise.
• Price changes take effect at your next renewal and are notified in advance.

You are the data controller for the client records held in your account. You are responsible for:

• Obtaining explicit consent from every client before capturing facial imagery. The platform records this consent at intake, but the legal duty is yours.
• Complying with data protection and every other law applicable to your practice, and maintaining appropriate professional insurance.
• Reviewing AI-generated content before relying on it in your professional advice. Each finding is shown with a confidence level (High, Moderate, or Low) to help you judge how much weight to give it, but the judgement itself remains yours.

Sales made through your catalogue are transactions between you and your client, processed on your own Stripe account. You are the merchant of record. That means:

• Payments settle directly to you; FacialSense never holds your funds and is not a party to the sale.
• You are responsible for fulfilment, refunds, chargebacks and disputes, product safety, and any taxes (including VAT) on your sales.
• Your relationship with Stripe is governed by Stripe's own terms, including the Stripe Connected Account Agreement.

Bookings are made in your own booking system via the link you configure; that system's terms govern the appointment.

• No scanning any person without their informed, explicit consent.
• No presenting AI assessments as medical diagnoses, and no use of the platform for medical purposes.
• No unlawful, deceptive, or harmful use; no attempts to probe, breach, or reverse-engineer the platform; no reselling access.

The FacialSense software, brand, and design are our property; you receive a non-exclusive licence to use the platform for your practice while subscribed. Your data remains yours: your client records, your catalogue, and your branding. We claim no rights over them beyond what is needed to operate the service for you.

The platform is provided with reasonable skill and care, but AI outputs can be imperfect and the service is provided "as available." To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses, lost profits, or lost data beyond our control.
• Our total aggregate liability for all claims in any 12-month period is capped at the fees you paid us in the 12 months preceding the first claim.
• Nothing in these terms limits liability that cannot lawfully be limited.

You may delete your account at any time from Account settings. Doing so permanently removes your practice data, client records, and images; order records are anonymised rather than destroyed, as financial record-keeping requires. We may suspend or terminate accounts that materially breach these terms, with notice where practicable.

These terms are governed by the law of England and Wales, with disputes subject to the jurisdiction of its courts. We may update these terms as the product evolves; material changes will be notified, and continued use after notice constitutes acceptance. Questions: support@facialsense.app.